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NEW!
- REQUEST YOUR
E-BILL
Use
this link to request the delivery of monthly utility
bills by e-mail rather than on paper. Electronic payment
of e-bills is allowed but is not required.
PAYMENT OPTIONS
Cash, check or money orders made
payable to City of Melbourne are accepted by mail in response
to billing statements.
ONLINE
PAYMENTS:
Click here to access an online payment option. The
account number is located at the
top of your utility bill.
An automated telephone payment service
is also available and can be accessed
by calling 608-7100 and selecting Option 3.
Automatic Debits from your
checking account are also available. A signed authorization
agreement and voided check are required. The
agreement
form is available at City Hall and as a download in pdf
format. Free pdf reader software is needed, and is available
as a free download.
Drop Box
Payments made after 8:30 a.m. will be applied the next business day.
Delinquent
Accounts
Accounts are
considered past due if not paid within 25 days of the billing
date and are subject to late fees and service disconnection.
Service will be resumed only after payment of past due balance
and a $30.00 reconnection charge has been made.
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To
establish a new water account,
the following information is needed:
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1. |
Customer's
Full Name |
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2. |
Service
Address |
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3. |
$20 Service Initiation Fee |
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4. |
Driver's
License or ID |
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5. |
Documentation of Lease
(rental) or Ownership (proof of purchase). |
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6. |
Deposit -
The deposit amount varies and must be paid in advance of service with cash or check. Credit cards cannot be accepted for deposits. See the
rate
tables for more information. |
To open an account or obtain
information about a current account, contact the Utility Billing
Department at (321) 608-7100 or go to the Utility Counter located on the first floor at
City
Hall, 900 E. Strawbridge Ave. E-mail
inquiries receive a response within two working days. Send fax
messages to (321) 608-7199.
Office
Hours
Mon.- Fri. from 8:30 a.m. to 5 p.m.
Customer requested turn-off and turn-on
Service turn-on requires next day service.
A $20.00 service initiation fee
will appear on the first bill for new service connections.
IMPORTANT INFORMATION:
The City of Melbourne is not responsible or liable
for loss or damage to any person or property
whatsoever, resulting directly or indirectly from
flooding and water discharge beyond the water meter.
Metered water is the property of the customer and it
is the customer's responsibility to make sure that
all hose bibs, showers, appliances, faucets, etc.
inside and outside the dwelling are turned off to
avoid flooding.
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Online
Utility Account Inquiries
The utility
account inquiry service allows customers to check usage
and the status of payments for service. A chart showing annual water
consumption is also provided.
For other information call (321) 608-7100.
Please have your account number available.
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For
a water main break or sewer backups: During
working hours (Monday through Friday from 7:30 a.m. to 4 p.m.)
call the Water
& Sewer Operations office at 674-5726.
After hours call the emergency number, 255-4622. |
Water, Sewer
&
Solid Waste Rates
Impact
Fees
-
Sewer
Credits
Leak
Tests
-
Conservation |
